DASH
Restoration job management
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Default Documentation Standards
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User Management
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Add a new Division type
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Add a new Type of Loss
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Add, edit, or remove a Reason for Closing
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Calendar is blank or not loading tasks
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Cannot see all names in the Calendar Resource or Participant list
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Delete Calendar events / tasks
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Exporting your Calendar to Outlook, Gmail, or Apple Calendar
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Not receiving Calendar emails
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Adding custom document folders to job(s) via the Workflow Builder
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Compliance Manager statuses
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Compliance Task not firing
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Employee and completion monitors
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Mass edit assigned Employees or Participants on existing Workflows (aka "Assigned To")
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Email configuration settings (IMAP)
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Email authentication errors
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Emailing a note to a job in DASH
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Not receiving password reset emails for DASH
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OAuth email settings for Microsoft
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Adding an employee photo for Engage (fka ProAssist)
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Connecting your Yelp, Google, or other review site with Engage (fka ProAssist)
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Document is not showing in the Engage (fka ProAssist) portal
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"Employee pay rates and accounting settings for the user location must be set up to save a timesheet" when adding timesheet in mobile app
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Engage (fka ProAssist) portal users not receiving invites or SMS notifications
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Claims Estimate Integration
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Xactimate Integration
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Adding Components or Customer No. Total to a job
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Deleting an estimate
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Disable PDF requirement for Add Estimate
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Adding a linked job (division) to an existing job
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Blank Slideboard (Chrome)
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Claim and Accounting Information section of Job Slideboard are blank
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Close or reopen a job in DASH
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Documents and PDFs are not opening
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Cannot locate a job on the DASH Mobile App
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Photo syncing in DASH mobile
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Resetting your PIN code for the mobile app
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“Safari cannot open the page because the address is invalid” error when launching maps
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Setting a PIN code the mobile app
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Managing Email Notification list for newly dispatched claims
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Editing the on call list for dispatched claims
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Managing Capacity levels for program jobs
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Updating divisions and loss types under Provider Service Level
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Uploading eligibility program documents
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Timesheets & QuickBooks Integration
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“All custom pay rates for this user must be set up to save a timesheet“ error when creating a timesheet for an employee
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Can DASH Timesheets appear in Work Orders?
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Can you add/edit/delete time from a previous pay period?
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Can users approve their own time?