Issue

• Rerouted back to the home page in DASH after clicking on the Ready to Invoice button on a job
• Redirected to landing page when using Ready to Invoice

Solution

This can occur due to two main reasons:

1. Job is in On Hold status - see this article for more information on how to add/remove an On Hold status 
2. Securities are missing from the user's profile who is trying to use "Ready to Invoice"
   1. Hover over Administration and click on Employee/Security Settings 
   2. Click Security or Group Security.
   3. Select the employee's name (or title) in the upper-right hand corner.
   4. Expand Accounting -> check the checkbox next to Ready to Invoice
   5. Expand Dashboard -> Job Dashboard -> check the box next to Accounts Receivable Tracking

Questions? Contact Us!