Blank Contacts in CRM

Modified on: Fri, 17 May, 2024 at 1:15 PM

Issue

Why do I have contacts that are empty/blank in CRM (fka Luxor)?
Contacts in my CRM account have no name

Solution

Blank contacts are created when a CRM (fka Luxor) user uses the Email To Activity feature in Luxor, but the email address is not associated with a CRM contact.

You can verify this by opening up a blank contact and seeing if there is an email activity associated with it.

See this article for more information on how to use the Email To Activity feature- Forwarding an email into CRM as an Activity.

Issue

Solution

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