Issue

• Why do I have contacts that are empty/blank in CRM (fka Luxor)?
• Contacts in my CRM account have no name
• Why Am I Seeing a Blank Contact in CRM?

Solution

Blank contacts (not to be confused with Contact Owner = "No Contact") typically are created when a CRM (fka Luxor) user uses the Email To Activity feature in CRM, but the email address is not associated with a CRM contact.

1. You can confirm whether a blank contact was created through the Email to Activity feature by opening the contact and checking for an associated email activity.
2. How to fix:
   • If the email address isn’t tied to any known contact, you can simply open the contact and fill in the required fields.
   • If the person already exists under a different email, you can merge the contacts to keep your records clean.
3. See this article for more information on how to best use the Email To Activity feature to prevent this in the future

Questions? Contact Us!