Question

• How can I add / remove division types from our service level?
• How can I add / remove loss types from our service level?

Answer

You can add new divisions or loss types to your service level so that you receive those types of claims from your corporate dispatch center. You can also remove divisions or loss types that you currently have added so that you no longer receive those types of claims from your corporate office.

To add/remove divisions or loss types to your service level:

1. Log into your DASH  environment
2. Hover over More in the blue navigation ribbon
3. Click on Program Center
4. Click on Provider Service Level next to your VPASS score
    
    
5. Click on the Division Service Level or Loss Category Service Level tabs to add or remove from the list
6. Move the item from the "Available Not Offered:" list over to the "Offered Not Approved" section
    
    
7. Click Save to update the changes

Questions? Contact Us!