Issue

• An assignment is in Claims Workspace (fka Claims Connect) but has not synced over into MICA
• I cannot find my Claims Workspace (fka Claims Connect) assignment in MICA

Solution(s)

1. Ensure that your integration between Claims Workspace (fka Claims Connect) and MICA is set up correctly
2. Is the assignment an EMS-Water or EMS-Packout?
3. Is the assignment a commercial claim?

Checking your setup

First, make sure that your Claims Workspace (fka Claims Connect) / MICA integration is set up:

1. Log into your MICA exchange website
2. Click on Profile Setup from the navigation menu 
3. Click on Company Setup
4. Then click on the Claims Workspace (fka Claims Connect) Settings tab
5. Confirm that your Symbility (aka Claims Connect) ID is added
   • If it has not been added please see this article for more information on how to integrate Claims Connect and MICA - Mitigate and Claims Workspace integration setup

Is the assignment an accepted assignment type?

At this time the only assignments that will sync from Workspace (fka Claims Connect) to MICA are:

1. Non-commercial
2. EMS-Water or EMS-Packout claims.

If you are still experiencing issues or have questions relating to this article, please contact Support via Live Chat, by email at support@nextgearsolutions.com, or by phone at 866-769-7855. Please reference this article and any troubleshooting steps you have already taken. Please have this information prepared so that we can expedite your request:

1. Claim number
2. Customer name
3. Symbility ID
4. Company/MICA
5. MICA device (desktop, mobile app, or web)
6. Insurance program for the loss (if applicable)
7. Steps taken in this article