Issue

• I have duplicate readings on a loss in Mitigate / MICA
• Multiple / extra readings on a loss in Mitigate / MICA
• Duplicate readings on MICA report
• How to remove Psychometric Readings
• How to remove Moisture Readings

Solution

Sometimes duplicate readings are caused by:

• More than one person working on a job / loss
• Job is open on more than one device and is not exported after every change to the job
• Mitigate and MICA apps are being used for the same job at the same time (this will cause data issues)

Removing Psychometric Readings

1. Log into the MICA website and navigate to the loss with duplicate readings
2. Click on the Mitigation tab > Quick Entry > Readings > Psychrometric tab
   
3. Find the reading and click the red X icon to the far right
4. NOTE: You may have to undo the "tear out" if the duplicate was a torn out moisture point. Then you would Delete all data for the point. This should delete the original plus duplicates. You would then re-enter it as a new item (re-tear out if it was torn out originally).
5. If another reading appears, complete the process again until the point shows blank.
6. Delete the loss from your mobile app and re-download from the cloud to see the fixed version.
7. If you are using a report, regenerate the report after making the changes in the previous steps

Removing Moisture Readings

1. Log into the MICA website and navigate to the loss with duplicate readings
2. Click on the Mitigation tab > Quick Entry > Readings > Moisture Reading tab
   
3. Find the reading and click the red X icon to the far right
4. NOTE: You may have to undo the "tear out" if the duplicate was a torn out moisture point. Then you would Delete all data for the point. This should delete the original plus duplicates. You would then re-enter it as a new item (re-tear out if it was torn out originally). 
5. Select the option to “Delete all data for this point”. This will remove all of the readings for this specific trip/date.
6. If more readings appear after deleting all data for the point, complete the process again until the points show blank.
7. Delete the loss from your mobile app and re-download from the cloud to see the fixed version
8. If you are using a report, regenerate the report after making the changes in the previous steps

Questions? Contact Us!