Question

• How to enable Multi-Factor Authentication (MFA) for a user profile?
• How to activate MFA for a specific office?
• How to activate MFA for a company?
• How to enforce MFA at office level?

Security Hierarchy

The security settings provide users with the flexibility to either enforce Multi-Factor Authentication (MFA) or make it optional. 

MFA in DASH can be activated or enforced at four levels:

1. Franchisor Level – Enforced for all franchisees; companies cannot opt out. 
2. Company Level – Applies to all users and offices within the company.
3. Office Level – Applies to all users within a specific office.
4. User Level – Individual users can enable MFA for their own accounts.

Note: If MFA is enabled at a higher level (such as franchisor, company, or office) it becomes mandatory for all levels below and cannot be disabled at those lower levels.

Activating MFA in DASH

See this job aid for a comprehensive walk-thru

1. NOTE: if your company is part of a franchise that uses Administer, your franchise headquarters will first need to enable MFA inside Administer.
2. There are a few options for how you can enable MFA:
   1. Company Level (required for offices and their users in a shared company ID): navigate to Administration > Default Documentation Settings > scroll down to the MFA settings section to enable/disable at the company level.
      
   2. Office Level (required for all users in an office location: navigate to Administration > Default Documentation Settings > scroll down to the MFA settings section to enable/disable at the office level.
      
   3. User Level (applies to specific user account): navigate to Administration > Employee / Security Settings > locate the "Is MFA Enabled" section where you can toggle or un-toggle MFA
      

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