Issue

• "An unknown error has occurred" when setting a new password into the Restoration DASH™ mobile app
• Unknown error occurs when attempting to reset password from DASH mobile app
• "Unknown Error" message when creating a new password on DASH mobile

Solution

If you see an "Unknown Error" message while resetting your password in the DASH mobile app, please follow these two simple steps:

1. Reset on the Website: Visit the DASH website and sign in with the temporary password you received. You will then be prompted to create a new, permanent password.
2. Update Mobile Login: After setting your new password, open the DASH mobile app. On your first login with the new password, we recommend disabling the PIN feature on the login screen to ensure a smooth sign-in. You later can re-enable the PIN for subsequent log ins.

Questions? Contact Us!