Issue

• I don’t see any time for an employee in timesheets.
• I’ve entered timesheets but they’re not showing up.

Solution

There are two steps required to resolve this issue:

1. Confirm the user/employee's paycheck schedule on their profile in DASH
2. Check the paycheck frequency settings page 

Employee's paycheck schedule setup

For the employee/users' timesheets to show up, you will need to ensure that they have a Paycheck Schedule set up on their profile. 

1. Hover over Administration in the blue navigation ribbon and select "Employee"
2. Locate the user's profile who is not showing in your Timesheets and click Edit next to their name
3. Scroll down to the bottom of their profile and locate the "Payroll Details" section of their profile page.
4. Make note of which paycheck schedule type they have selected for their profile (either Default or Secondary). See the next section for further instructions.

Paycheck Frequency settings

Check the Paycheck Frequency setup (Timesheets > General Settings):

1. Hover over Timesheets on the blue navigation ribbon > select General Settings.
2. This page is where you setup Default and Secondary paycheck frequency settings.
3. Depending on which paycheck frequency your company uses (Weekly, Bi-weekly, Monthly, etc), you will want to select the corresponding frequency in the dropdown on this page.
4. Also, depending on which pay setting your employee/user has on their profile, you will want to make sure that you have the corresponding settings configured. If the employee’s profile is set up for a Default pay setting, then you need to have a paycheck frequency set under the “Default Pay settings” column. Same for the “Secondary Pay Settings” column.
   

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