Issue

• Why are my labor items for one or many employees syncing over from QuickBooks at a $0 rate?
• Temporary labor is not syncing over
• Job costing is not matching QuickBooks
• Job costing is missing

Cause

If your labor items are syncing over from QuickBooks Desktop (QBD) as $0 rates, there are a few things (stemming from QBD) that could cause this issue. Check all the causes listed below in sequential order and complete all of them. Sometimes more than one issue can cause this, so it is important to go through all steps below to rectify the issue.

• "Time data" setting and earnings items
• Payroll items in Timesheets
• Company preferences
• DASH Account 3 integration permissions
• Request a backdated sync via Support

"Time data" setting and earnings items

1. Within QuickBooks Desktop go to the Employee Center and click on the employee's profile whose rates are coming over as $0 (you may need to repeat these steps for multiple employees if others are also coming over as $0 rates).
2. Once you are at the employee's profile in QuickBooks Desktop, click on the pencil icon next to their name to edit their employee settings.
3. Click on the "Payroll Info" tab and make sure that they have "Use time data to create paychecks" checked. NOTE: This setting must be checked because it adds the "Payroll item" column to the employee's weekly timesheets and thus provides a rate for DASH Account 3 to transfer into your DASH system.
   
   
   
4. Verify that the employee in QB has earnings items under the Payroll Info tab (see image above where Salary1 and Test2 are listed). This is the payroll item that signifies what rate the employee gets.

Payroll items in Timesheets

1. Now, you'll want to navigate to the employee's Timesheets within QuickBooks Desktop. Select a week where the rates were coming over as $0 and make sure you have selected the employee that was affected.
2. Verify that the employee has Payroll Items added under the Payroll Item column (see image below). This payroll item determines the hourly/wage rate for that employee - if there is nothing there it will cause rates to go into DASH as $0.
   
   
   
3. If they do have Payroll Items added, verify that the Payroll Item added on the employee's Timesheet corresponds to the Earnings Items on their profile in QBD under the Payroll Info tab (see steps above under the section above ^: "Time data" setting and earnings items).

Company preferences

1. Within QuickBooks Desktop use the navigation bar to go to "Edit" > "Preferences" > "Payroll & Employees" and select the "Company Preferences" tab. See the image below.
   
   
   
2. Make sure that the "Earnings Item" option is selected. NOTE: it may also be called "Paycheck Expenses" depending on QBD version.

DASH Account 3 integration permissions

1. Within QBD use the navigation bar to go to "Edit" > "Preferences" > "Integrated Applications". Select the "Company Preferences" tab at the top of the window.
2. Select "QB Data Export" from the list of integrated applications and click "Properties.."
3. Within the properties window, check to see if QB Data Export (aka DA3 export) has the “Allow this application to access Social Security Numbers, customer credit card information, and other personal data” box selected.
   
   
   
4. If this is not selected the Employee’s pay rates will not sync over.

Request a backdated sync via Support

If any changes were made that are listed in the steps above, please contact our Support team via Live Chat or via phone at 866-769-7855, reference this article, and request the following:

"A backdated sync is needed for Employee only (1/1/1990) and a regular backdate is needed to this date: [provide the support representative the date in which the timesheets in question were entered]."