Question
- Why is my AccuServe (fka CodeBlue) loss unable to be edited?
- My AccuServe loss is locked in MICA and I cannot make edits
- Why are some parts of my AccuServe loss unable to be edited?
- How can I unlock my AccuServe loss in MICA?
- Why is the are fields not updating when I click "Save"?
Answer
Disclaimer
Any fields that were edited or updated by AccuServe will be locked for the remainder of the project. If you feel any fields need to be adjusted, please contact your AccuServe (fka CodeBlue) representative to discuss the field and have them change it.
Once the "Send to CodeBlue" button is clicked, the project will be locked for further editing in MICA until AccuServe has reviewed it and sent it back to you.
After AccuServe has sent their updates back to you, the project will be unlocked and you may continue to document the water mitigation project.
If you are having issues or delays in AccuServe releasing your loss, you may want to reach out to the AccuServe support team and ask them to "release MICA data".
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