Issue
- MICA report is missing readings
- Photos, rooms, or readings are missing from MICA report
- Information is not displaying on a MICA report
- Missing information from Detailed or Preliminary report in MICA
- Psychometric or moisture readings are missing
- Dehu readings missing
Troubleshooting Missing Information in MICA
Disclaimer
Is your report missing Area Items (Line Items) on a MICA report? Click here to see this article for more information.
Here are some common items that can be missing from reports as well as the steps to ensure the data is included:
- Ensure your locally saved data has been exported. Verify that all data has been fully exported from the device where it was captured. When data has not been exported to MICA web/cloud, it can lead to incomplete reports.
- Missing Rooms, Photos, Readings or Equipment? Make sure a drying chamber has been added and that rooms are assigned to that drying chamber.
- Missing Equipment Only? Make sure your equipment is placed inside of a room. If it is not placed inside a room, you can delete the equipment, add it back on the room itself, and export. You should then see the equipment display in reports or on MICA web.
- Missing Readings only? Do they have an end time? Is the end time AFTER the start time? If readings are missing, check whether the end time was added to the last trip. Without an end time, final readings may not appear in the report. Adding the end time should resolve this issue. Also verify that the end time for the equipment is after the start time.
- Check the Psychometric Logs. If psychometric data is missing from the report, it means the data wasn’t logged or captured. Confirm that the logs are complete and accurate.
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