Overview

Dispatch™ allows insurance carriers to locate, assign, and schedule a "resource" locally. It also allows "resources" to view their schedule and tracks activity / tasks. Has a mobile app that resources can use to tell them what their assigned jobs are for today and upcoming days.

1. Job created in system via custom API with carrier's custom intake apps
2. Resource dispatched to a job
3. Tasks are assigned or reassigned on a job
4. Tasks are tracked throughout the job
5. Resources keep track of tasks and schedule during duration of loss

Parties that use the tool:

• "Dispatchers" - adjust task schedules, reassign tasks, block time or PTO for resources
• "Resources" - people, work teams, experts, vendors, TPAs. They use mobile app and web app to see what tasks they have and follow the schedule to go to different losses.

Types of "resources" that are dispatched:

• Allstate uses adjusters primarily
• Sagesure uses adjusters, TPAs, or independent adjuster
• LM uses this for fire experts inspections
• Other types of

For most Allstate field claims, there are 2 tasks in the system: one is a claim owner (like a project manager or work team for the claim) and the other is the actual field task to complete on site.