Issue
- Error when syncing photos to XactAnalysis (XA)
- Photos not syncing between DASH and XA
- "This transaction is canceled - failed to update" error when attempting to sync photos to XactAnalysis
Solution
Disclaimer
If you're a part of a franchise that uses the a dispatch system, contact your call center for assistance locating and linking the new assignment.
This sync error ("This transaction is canceled - failed to update") indicates that the assignment linked to your job has been canceled in XactAnalysis. It is possible a new assignment was created in XA which needs to be linked instead. Reach out to your adjuster for more information.
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