Issue

• I am not receiving a password reset email after resetting my DASH™ password
• Not receiving password reset emails 

Solution

If you are not receiving the password reset emails after attempting to reset your password, follow the steps below:

1. Check your Junk and Spam folders within your email system in case the email was flagged by your email provider.
2. Make sure that the email address is formatted and spelled correctly on your user profile page in DASH (you will need the assistance of a colleague or administrator who has access to Administration > Employee).
3. Get assistance from an administrator to reset the password from your profile:
   1. Navigate to Administration > Employee
   2. Locate the user, then click Edit
   3. Locate the Reset Password button and click Reset
4. Work with your internal IT team or your email provider to safelist these domains an IPs in your email system:
   • Domains: @sendgrid.net, @sendgrid.com, @nextgearsolutions.com, @nextgearsolutions.net, @cotality.com
   • IP Addresses: 52.191.87.92, 52.191.87.93, 52.191.87.94, 52.191.87.95
5. If none of the above work, please proceed to contact our support team.

Questions? Contact Us!