Question

• I am unable to access my authenticator app, how can I reset MFA?
• How can I change the authentication app for Multi-Factor authentication in DASH?
• Resetting MFA for DASH
• Unlinking an authenticator app from a DASH profile
• I've changed devices / gotten a new phone and no longer have access to MFA authentication app

Answer

There are a few options to reset or unlink an authentication app from a DASH profile:

1. Option 1: click Reset Multi-Factor Authentication from the authentication screen. This will bring you to the MFA setup page
   
2. Option 2: have an administrator reset MFA from your user profile in DASH:
   • Inside Administration > Employee / Security Settings > User Preferences click the red X to delete the MFA device
     
3. Option 3: contact our Support team for assistance