Question
- How can I update who gets called for program work from our corporate dispatch/call center?
- How can I update the call order for our dispatch claims?
Answer
Disclaimer
this guide is only applicable for franchises who use a dispatch system for program work
To update who gets called whenever your corporate office is dispatching a claim follow the instructions below:
- Log into your DASH environment
- Hover over "More" in the blue navigation ribbon
- Click on "Program Center"
- Scroll down to the "Call Path for After Hour Dispatch" section
- Select your 1st, 2nd, and 3rd call orders from the drop down
If you would like to add/edit who gets emailed when a new dispatched claim comes in, see this article for more information - Editing the email notification list for dispatched claims
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