Issue

• A "Failed" message appears after exporting a project
• A loss in Mitigate mobile is failing to export

Solution

Ensure you have an internet connection before attempting to export. If you do have an internet connection and your export continues to fail: 

1. Please go to the ‘more’ menu in the My Losses screen (the screen you see when you first log in to the app). 
2. From there, tap the ‘help and support’ option and ‘send device logs’ to the Mitigate team. 
3. This will send our technical team a log of what is occurring in your export,.
4. Once you have submited your device logs, please contact us through Live Chat, email (support@nextgearsolutions.com) or phone at 866.769.7855.