Issue
- Calendar notification emails are not being received
- Calendar emails are not being sent from DASH
Solution
There are a few things that can cause issues in receiving Calendar notification emails:
Check Junk and Spam
Make sure to check your Junk and Spam folders to ensure that your email client is not filtering out your DASH calendar notification emails.
Email formatting
Make sure that your email address is formatted and spelled correctly on your profile in DASH (Administration > Employee)
Safelist our domain and IPs
Safelist the following email and IP addresses (if you are unsure how to do this, reach out to your IT or Google search "How to safelist emails and IP addresses for [enter your email provider here]".
- 134.128.118.112 - cotality.com
- 159.183.101.149 - nextgearsolutions.com
- 159.183.105.238 - nextgearsolutions.net
Questions? Contact Us!