Question

• Why does my view, report, dashboard or dashlet show that I haven't recently added an Activity to a contact/company/job even though I have?
• Why do my "Days Since Last Activity" reports not include my recent activities?

Answer

The most likely reason is that the activity the user added to a contact, job, or company does not count towards "Days Since Last Activity" according to your CRM company settings.

Check in Admin to see which activities will count::

1. NOTE: you will need Admin access to be able to view this information. If you do not have access, contact your Administrator for further assistance.
2. Log into your Luxor environment
3. Click on "Admin" in the upper right-hand corner of your Luxor environment
4. Click on "Activity Settings"
5. On this page choose which module type you want to view the included Activity Types for (companies, jobs, contacts, etc)
   
6. From there, you will see a list of all of the Activity Types. If the Activity has a checkmark next to it, that indicates that it is included in the Activity Types that count towards "Days Since Last Activity"
   
   
7. You can add or remove an Activity by unchecking or checking the box next to them. Click Save at the top of the page after making any changes.

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