Days Since Last Activity does not include my recent activities

Modified on: Fri, 17 May, 2024 at 1:14 PM

Question

Why does my report/dashboard/dashlet show that I haven't recently added an Activity to a contact/company/job even though I have?
Why do my "Days Since Last Activity" reports not include my recent activities?

The most likely reason is that the activity you added to a contact, job, or company does not count towards "Days Since Last Activity".

You can see which types of activities count towards "Days Since Last Activity" by following the instructions below:

NOTE: you will need Admin access to be able to view this information. If you do not have access, contact your Administrator for further assistance.
Log into your Luxor environment
Click on "Admin" in the upper right-hand corner of your Luxor environment
Click on "Activity Settings"
On this page choose which module type you want to view the included Activity Types for (companies, jobs, contacts, etc)
From there, you will see a list of all of the Activity Types. If the Activity has a checkmark next to it, that indicates that it is included in the Activity Types that count towards "Days Since Last Activity"
You can add or remove an Activity by unchecking or checking the box next to them. Click Save at the top of the page after making any changes.