Issue

• Loss is in MICA but I cannot find it on the MICA mobile app

Solution

If you are using the mobile app and having issues locating a loss using the Loss Search option on the mobile app:

1. Log out of the app
2. Clear your credentials
3. Log back in and download the Master Data list
4. Search the loss by claim number on the mobile app

Is your loss not showing in MICA at all and is sourced from XactAnalysis or Claims Connect?

• XactAnalysis assignment is not in MICA
• Claims Workspace (fka Claims Connect) assignment is not in MICA

If your results do not populate please contact Support via Live Chat, by email at support.restoration@cotality.com, or by phone at 866-769-7855 and provide the following information:

• Claim number
• Customer name
• Company/MICA ID
• Mitigate (fka MICA) device (desktop, mobile app, or web)
• Insurance program for the loss (if applicable)
• Steps taken in this article