Question

• What are the definitions for ABCs and 123s?
• What do the priority rankings mean for contacts?

Answer

CRM (fka Luxor) provides Restoration industry salespeople with a series of priority views intended to help them focus on the right contacts to perform a proactive sales touch with at the right time. These priorities are standardized across the CRM (fka Luxor) databases, though some markets may rearrange them based on local strategy. 

See the attached manual below (CRM (fka Luxor) Priority Manual) in this article for an in-depth review of Luxor's Priority definitions.

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