Question

• How to merge two MICA web jobs together?
• How can I merge to losses in MICA / Mitigate?
• How to move information / drying logs from one job into another in MICA?
• Drying logs are on the wrong job

Answer

Merging losses is sometimes necessary when you need to merge a locally created job into a new job which is linked to an assignment (Claims Workspace or XactAnalysis). Other times a claim assignment is cancelled or a second assignment is sent after work has already begun in MICA. To avoid re-entering data, users can merge claims to reduce rework. Merging can ensure that everything between MICA, DASH, and Validate is linked up properly as well.

IMPORTANT NOTE: if you have two jobs which are both linked to a claim assignment (Claims Workspace or XactAnalysis), it may be better to reach to our support team for assistance. Since merging two jobs which are both linked to claims, can cause downstream issues - particularly if you utilize the DASH and Validate integrations.

1. Before you begin, please note that you will need a Admin level role in MICA / Mitigate to complete a merge 
2. From the home page of MICA web, navigate to Loss Search
3. Search the claim number and/or property owner's name and locate the job you want to merge INTO the other
4. Click Merge next to the locally created loss that you want to merge INTO the one linked to the claim assignment
   

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