Issue

• Pop up error received when attempting to use DASH Account 3 (Importing or Exporting jobs)
• Error when using DA3 "A Quickbooks company data file is already open and it is different from the one requested"

Solution

This error indicates that the QuickBooks Desktop file you have open on your machine is different from the one that DASH Account 3 is integrated with. 

There are a few steps to take to resolve this issue. Follow the steps below to resolve:

1. Multiple QuickBooks Desktop processes may be running in the background of your machine. Open your Task Manager by pressing CTRL + ALT + DELETE on your machine. Click on the Details tab of task manager and close all instances of QB.exe then try to use DASH Account 3 again.
2. If you still receive an error after step #1, re-integrate DASH Account 3 with QuickBooks Desktop using this article - Re-integrating QuickBooks Desktop and DASH Account 3
3. If you still receive the error after re-integrating QuickBooks Desktop, check to see if the QuickBooks Desktop and/or the DASH Account 3 applications are running as an elevated program in Windows. These 3rd party articles linked below walk you through how to do that:
   • Windows 10
   • Windows 11

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