Issue

• Error received when import or exporting in DASH Account 3
• "Could Not Start QuickBooks" popup error 

Solution

This error has a few different causes. Go through each step listed below to resolve the issue:

1. Multiple QuickBooks Desktop processes may be running in the background of your machine. 
   1. Open your Task Manager by pressing CTRL + ALT + DELETE on your machine.
   2. Check the details tab of task manager and close all instances of QB.exe, re-open QuickBooks, and then try to use DASH Account 3 again.
2. If you still receive an error after step #1, re-integrate DASH Account 3 with QuickBooks Desktop using this article - Re-integrating QuickBooks Desktop and DASH Account 3
3. If you still receive the error after re-integrating QuickBooks Desktop, check to see if the QuickBooks Desktop and/or the DASH Account 3 applications are running as an elevated program in Windows. See these 3rd party articles to learn more about how to do this on your machine:
   • Windows 10
   • Windows 11
4. Are you using a server/cloud based workstation (ex: Citrix Receiver)?
   • Try closing all apps on your machine, close the server workstation, and restart the server workstation.
   • After the server workstation starts back up open QuickBooks Desktop FIRST then open dASH Account 3.
5. Have you recently upgraded your QuickBooks Desktop application? 
   • Make sure that any prior version of QuickBooks Desktop has been uninstalled from your machine and that only the recent version is installed.

Questions? Contact Us!