Issue

• Error received when import or exporting in DASH Account 3
• "Could Not Start QuickBooks" popup error 

Solution

This error has a few different causes. Go through each step listed below to resolve the issue:

1. Multiple QuickBooks Desktop processes may be running in the background of your machine. Open your Task Manager by pressing CTRL + ALT + DELETE on your machine.
2. Check the details tab of task manager and close all instances of QB.exe, re-open QuickBooks, and then try to use DASH Account 3 again.
3. If you still receive an error after step #1, re-integrate DASH Account 3 with QuickBooks Desktop using this article - Re-integrating QuickBooks Desktop and DASH Account 3
4. If you still receive the error after re-integrating QuickBooks Desktop, check to see if the QuickBooks Desktop and/or the DASH Account 3 applications are running as an elevated program in Windows. See these 3rd party articles to learn more about how to do this on your machine:
   • Windows 10
   • Windows 11
5. Are you using a server/cloud based workstation (ex: Citrix Receiver)?
   • Try closing all apps on your machine, close the server workstation, and restart the server workstation.
   • After the server workstation starts back up open QuickBooks Desktop FIRST then open dASH Account 3.
6. Have you recently upgraded your QuickBooks Desktop application? Make sure that any prior version of QuickBooks Desktop has been uninstalled from your machine and that only the recent version is installed.

Questions? Contact Us!