Question

• Error when setting up Claims Workspace (fka Claims Connect) API
• Message: Violation of UNIQUE KEY constraint... cannot insert duplicate key

Answer

This error message indicates that the Claims Workspace (fka Claims Connect - aka Symbility) ID you are attempting to enter in the API configuration page is already being used in another DASH environment.

Typically, this occurs because a company has multiple branches or locations and is trying to use the same Claims Workspace (fka Claims Connect) ID as another DASH environment or office. 

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