Question
- I am unable to access Support without a code, why is that?
- Why do I need a code to access Support assistance?
Answer
Note
Those who need assistance logging in, downloading the application, or who encounter technical issues (errors, bugs, faulty app behavior) do NOT have to provide a code to access support assistance.
If you encounter issues logging in, downloading the application, or face technical glitches, you don't need a code for support assistance. We're here to aid in your transition to Mitigate.
However, we ask for proof of training before addressing training-related questions. This ensures everyone has a foundational understanding and allows our support team to focus on genuine technical support needs.
Need help locating your code or want more information about how to enroll in training?