Question
- I'm not sure if I took training, how can I confirm this?
- How can I locate my support access code code?
- I took training but did not receive a code to access Support
Answer
Note
Those who need assistance logging in, downloading the application, or who encounter technical issues (errors, bugs, faulty app behavior) do NOT have to provide a code to access support assistance.
We are happy to help in your transition to Mitigate, however, because we anticipate a massive influx of users making the switch to Mitigate, we require that people receive training before contacting support for training questions. This means you must provide a code as proof of training.
Locating your code
Once our Mitigate webinar ends or you complete the self-paced training in CoreLogic Learning Community (CLC), you'll get the chance to fill out a quick Typeform questionnaire for the code. After you finish the questionnaire, we'll send the code to your email inbox.
If you have already completed the questionnaire, please search your inbox for an email with a subject line of: MITIGATE SUPPORT ACCESS CODE. The email will come from: notifications@typeform.com
Cannot find your code?
Still cannot locate your code after searching your inbox for an email titled email with a subject line of: MITIGATE SUPPORT ACCESS CODE?
Please reach out to our Learning & Development team at corelogic-training.sym@corelogic.com and we will resend you your code after we confirm attendance of a webinar or completion of a self-paced training module.
Unsure if you have taken training?
Not sure if you have completed training? If you cannot locate your code and you are unsure if you have completed training, please reach out to our Learning and Development team at corelogic-training.sym@corelogic.com .