Question

• How do I add a "User License" license to a user's profile?
• How do I remove a license from a user's profile?
• How can I add more licenses to my Restoration CRM (fka Luxor) environment? 

Overview

Restoration CRM (fka Luxor) has a license feature that controls a user's ability to log in and use the software. It is called the "User License". 

Users' profiles must have this license added in order to log in. If a user does not have this license added they will receive an error message when attempting to log in - "This user is not permitted to log in. Please contact your administrator" error when signing in

If you need additional licenses for new users, please see this article for more information - requesting new CRM login licenses. 

License Management

You can add/remove these licenses on the profile level by going to Admin > User Management. From there, click on the user's profile. Add or remove licenses at the bottom of their profile under the License section.

Need more licenses? See this article - Requesting new CRM login licenses

Questions? Contact Us!