Question

• How do I add a "Luxor Web Client" license to a user's profile?
• How do I remove a license from a user's profile?
• How can I add more licenses to my Restoration CRM (fka Luxor) environment? 

Overview

Restoration CRM (fka Luxor) has a license feature that controls a user's ability to log in and use the software. It is called the "Luxor Web Client" license. Users' profiles must have this license added in order to log in. If a user does not have this license added they will receive an error message when attempting to log in - "This user is not permitted to log in. Please contact your administrator" error when signing in

Each CRM environment is given a set number of these licenses. If you need additional licenses for new users you will need to purchase them (Requesting new CRM login licenses). 

License Management

You can add/remove these licenses on the profile level by going to Admin > User Management. From there, click on the user's profile. Add or remove licenses at the bottom of their profile under the License section.

Need more licenses? See this article - Requesting new CRM login licenses

Questions? Contact Us!