Issue

• Unable to log into Luxor and receive this error message: This user is not permitted to log in. Please contact your administrator.
• Missing a Restoration CRM (fka Luxor) license

Solution

This message is caused by the user's profile missing a required Web Client license. 

The steps below can only be completed by a Luxor user who has access to the Admin > User Management section of the system:

1. Navigate to Admin > User Management
2. Locate and click on the user's name to access their profile
3. Scroll to the bottom of their profile to the "Licenses" section
4. Move the "Luxor Web Client" license from the "Available licenses" column over to the "User licenses" column on the right
5. NOTE: if you do not have any more available licenses, please see these articles - Requesting new CRM login licenses

If there are any issues with the account being locked or problems resetting the password, please see these pages:

• Resetting your CRM (fka Luxor) password
• Unlocking your Restoration CRM account

Questions? Contact Us!