Issue

If in your version of Xactimate you receive a notification stating “Vendor Exchange Not Available”, you will need to take the following steps outlined in this article for Xactware to turn this feature on.

The message will be in your notification center and will look something like this:

Solution

This notification indicates that the Vendor Exchange tool needs to be enabled by Xactware/Verisk for your account. You will need to reach out to their support team to complete this. For detailed guides on how to access Xactware support, see this PDF manual.

When you speak to Xactware, you can use this script to request that Vendor Exchange is enabled for Importing Estimates:

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This case will need to be escalated for approval.

This is (name) with (company). We need Vendor Exchange to be enabled on Xactware's end. We have successfully completed the setup within "Preferences" but are receiving the message "Vendor Exchange functionality for DASH is no longer available."

Product Key Code: ####

XactNet Address: ####

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Be sure to fill in your information in the above. Xactimate's product key is found in Xactimate under "Help" -> "About Xactimate."

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