Issue

• I am unable to import one (or a few) specific jobs from DASH into Sage 100
• I cannot sync a job into Sage 100 using DASH Account 2 (DA2)

Solution

These are the common reasons that a job is having issues syncing into Sage 100i:

• The customer's name is too long. Sage 100 has a character limit for customer names. If you notice that the customer name in DASH is uniquely long, try shortening it and try importing again.
• Check for any special characters in the customer's name
• Check to see if there is a space before the name
• Sometimes there are issues with the customer's name already existing in Sage and DA2 is unable to add a job under it. Delete any instances of the customer's name and then try to re-import
• If there is an ARN added to the job in DASH, but there is already a job in Sage with that same ARN, you will be unable to sync that job.
• Does the Bill To field (on the job in DASH) show as "Same as Customer"? Try changing the Bill to from Same as Customer to the Name of the Actual Customer.

Questions? Contact Us!