Question

• The Dash Account 4 console / agent is displaying an idle status
• What does it mean when DA4 is idle

Answer

Idle status means that there are no new items to sync from QuickBooks within the past 3 hours. This doesn't necessarily mean there is an issue. 

However, if you have entered new items (invoices, payments, customers, etc) into QBO within the last 3 hours, you will want to reach out to our Support team for further investigation. You can contact us through Live Chat, email (support@nextgearsolutions.com), or phone (866-769-7855).