Cannot open Dash Account 4 desktop console

Modified on: Tue, 23 Jul, 2024 at 2:34 PM

Issue

After clicking on the DASH Account 4 (DA4) icon on your desktop nothing happens, and the application does not open.
Cannot open Dash Account 4 (DA4)
Unable to find Dash Account 4 console on computer
Dash Account 4 is not opening

There are a couple of reasons this can occur:

Dash Account 4 desktop is running in the background
- Click on the "^" up arrow in the bottom right-hand corner of your desktop (to the left of your PC clock and date)
- You should see a small cloud icon for the DA4 application.
- Click on the icon and select "Show Console".
If you are on a shared remote server or desktop, another person may be using / accessing Dash Account 4 at the same time. DA4 desktop can only be opened by one person at a time on a shared desktop.
- Reach out to any colleagues who might share the remote desktop and see if they have DA4 running in the background. They can check by opening their Task Manager (CTRL + SHIFT + Escape) and see if DA4 is an active process on their profile.